![]() The slide contains a PDF file that was authored in PowerPoint for Mac. In this situation, PowerPoint freezes, and you experience high CPU usage. If you try to use Task Manager to exit PowerPoint when this issue occurs, the PowerPoint window will be closed. However, the Powerpnt.exe process cannot be stopped. This issue occurs because of an issue in the algorithm that PowerPoint uses to render slides. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. ![]() This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix download available" form displays the languages for which the hotfix is available. On the Developer tab, click Macro Security in the Code group.To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.įor more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:ĩ76932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 If you do not see your language, it is because a hotfix is not available for that language. Steps to Reproduce the Problem PowerPoint 2007 Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. If you are sure that the add-in comes from a trusted source, click Enable Macros, and then click Close. In the Add New PowerPoint Add-In dialog box, browse for the add-in that you want to add, and then click OK.In the Add-Ins dialog box, click Add New.In the Manage list, click PowerPoint Add-ins, and then click Go.To add the add-in in PowerPoint 2007, follow these steps: ![]() ![]() In the Available Add-Ins list, select the add-in that you want to remove, click Remove, and then click Close.In the Manage list, select PowerPoint Add-ins, and then click Go.Click the Microsoft Office Button, click PowerPoint Options, and then click Add-Ins.To remove the add-in in PowerPoint 2007, follow these steps: Click Add New, select the add-in, click OK, click "I AGREE" to load the add-in, and then click Close.In the Available Add-Ins list, click the add-in, and then click Remove.To remove and add the add-in in PowerPoint 2002, follow these steps: ![]() To work around this issue, clear the cached information, and then load the add-in by following either of the following methods after you change the macro security-level setting. PowerPoint cannot load the add-in after you lower the macro security level until it clears the cached information. When you attempt to open an add-in file, and the add-in is not loaded because of macro security, PowerPoint temporarily stores (caches) the failure-to-load information about this add-in.
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